bdjita Privacy Policy
Your Data, Protected.

Information We Collect

When you register for, access, or use the bdjita platform, we collect certain categories of personal information. The types of data we collect depend on your interactions with our services and the requirements of applicable law, including our obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations.

1.1 Registration Data

When you create a bdjita account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address (if provided), and the mobile number associated with your preferred payment method (bKash, Nagad, Rocket, or Upay). This information is required to establish your account and verify that you meet bdjita's eligibility requirements, including the minimum age of 18 years.

1.2 Identity Verification (KYC) Data

To comply with our KYC obligations and to process withdrawals, we may collect copies of your national identity card (NID), passport, or driving licence, as well as a recent utility bill or bank statement confirming your residential address. These documents are reviewed by our compliance team and stored securely for the duration required by applicable law.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets, wins, losses, and bonus transactions processed through your bdjita account. This includes the transaction amounts in Bangladeshi Taka (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), the payment method used, and transaction reference numbers generated by our payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard).

1.4 Technical and Device Data

When you access bdjita, our servers automatically collect certain technical data, including your IP address, browser type and version, device type (desktop, mobile, tablet), operating system, referral URL, pages visited on bdjita, session duration, and clickstream data. This information is used for security monitoring, fraud prevention, and platform optimisation.

1.5 Communications Data

If you contact bdjita's support team via email ([email protected]) or any other supported channel, we retain records of those communications, including the content of your messages and our responses. This allows us to provide consistent support and maintain a record of any complaints or disputes.

How We Use Your Data

bdjita processes your personal data only for lawful purposes that are directly connected to the operation of our platform and our obligations under applicable law. We do not use your data for purposes incompatible with those stated at the time of collection.

• Account Management: To create, maintain, and administer your bdjita player account, including processing your registration, verifying your eligibility, and managing your account settings and preferences.
• Payment Processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records of all transactions.
• KYC and Compliance: To verify your identity and age in accordance with our KYC obligations, and to comply with any applicable anti-money laundering (AML) regulations or legal requests from competent authorities.
• Platform Security and Fraud Prevention: To monitor platform activity, detect and investigate suspicious behaviour, prevent unauthorised access to accounts, and protect both players and bdjita from fraudulent activity.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our support channels.
• Platform Improvement: To analyse how players use bdjita — including which games are most popular, how navigation flows are used, and where technical issues occur — so that we can continuously improve the quality, speed, and reliability of our platform.
• Responsible Gaming: To monitor gambling behaviour patterns that may indicate problem gambling, and to apply responsible gaming tools (such as deposit limits, cool-off periods, or self-exclusion) where appropriate or at your request.
• Promotions and Offers: Where you have not objected, to inform you of relevant bonus offers, tournaments, or seasonal promotions on bdjita. You may opt out of promotional communications at any time by contacting [email protected].

Data Sharing & Disclosure

bdjita does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Processors and Financial Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These partners process your transaction data in accordance with their own privacy policies and applicable financial regulations. bdjita does not receive or store your bKash PIN, Nagad PIN, or full card numbers.

3.2 Game Studios and Technology Providers

Game studios supplying content to bdjita — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised session data (such as game round IDs, bet sizes, and outcomes) for the purpose of game performance monitoring and dispute resolution. These providers operate under contractual data processing agreements with bdjita.

3.3 Legal and Regulatory Authorities

bdjita may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. In such cases, bdjita will disclose only the minimum information required to satisfy the legal obligation and will, where permitted by law, notify you of such a disclosure.

3.4 Business Transfers

In the event that bdjita undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data following the transfer.

Cookies & Tracking Technologies

bdjita uses cookies and similar technologies (such as local storage and session storage) to operate our platform effectively, remember your preferences, and understand how players interact with our site. Below is an explanation of the types of cookies we use and why.

4.1 Essential Cookies

These cookies are strictly necessary for the bdjita platform to function. They enable core features such as user session management (keeping you logged in), security token validation, and load balancing across our servers. Without these cookies, bdjita cannot function correctly. Essential cookies cannot be disabled.

4.2 Functional Cookies

Functional cookies allow bdjita to remember your preferences and settings — such as your preferred language, display settings, and last-visited game category — so that your experience is personalised on subsequent visits. These cookies do not track your activity on other websites.

4.3 Analytics Cookies

We use analytics cookies to understand how players navigate bdjita — which pages are visited most frequently, where players encounter difficulties, and how long sessions typically last. This data is collected in aggregated, anonymised form and is used solely to improve the platform. Analytics data is not linked to your individual account unless you are logged in.

4.4 Security Cookies

Security cookies help bdjita detect and prevent fraudulent activity, including account takeover attempts, bot traffic, and suspicious login patterns. These cookies store anonymised session identifiers and device fingerprints that help our fraud detection systems distinguish legitimate players from automated or malicious actors.

4.5 Managing Cookies

You can manage or delete non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear cookies on exit, or set preferences for specific sites. Please note that disabling certain cookies may affect the functionality of the bdjita platform, particularly features that rely on session persistence such as staying logged in between pages.

Data Security

bdjita takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• Transport Encryption: All data transmitted between your device and the bdjita platform is encrypted using TLS 1.2 or higher (256-bit SSL). You can verify this by checking for the padlock indicator and "https://" prefix in your browser's address bar when visiting bdjita.app.
• Data Encryption at Rest: Sensitive personal data — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption on our secure servers.
• Access Controls: Access to personal data within bdjita is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need can access player data, and all such access is logged and audited.
• Password Security: Player passwords are stored as salted cryptographic hashes. bdjita staff cannot view your password in plaintext and will never ask you for your password. You are responsible for choosing a strong, unique password for your bdjita account.
• Fraud Monitoring: Our security systems monitor login attempts, transaction patterns, and session activity in real time to detect and respond to potential security incidents. Suspicious activity may trigger additional verification steps or temporary account restrictions.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, bdjita will take immediate steps to contain the breach, assess its impact, and notify affected players without undue delay at the email address or mobile number associated with their account.

Data Retention

bdjita retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations.

6.1 Active Accounts

While your bdjita account is active, we retain all data associated with your account — including registration details, transaction history, game play records, and communications — for the duration of your account's active status plus a minimum period of five (5) years thereafter, in accordance with standard financial record-keeping obligations.

6.2 KYC Documents

Identity verification documents submitted as part of the KYC process (NID copies, passport scans, address evidence) are retained for a minimum of five (5) years following the closure of your account. This retention period is required to comply with anti-money laundering regulations and to support any post-closure audit or investigation that may arise.

6.3 Closed Accounts

Following the closure of your bdjita account — whether initiated by you or by bdjita — your personal data will be retained in a restricted, archived state for the minimum period required by law, after which it will be securely deleted or anonymised. Data retained in archive is not used for any active purpose and is accessible only by a limited number of authorised personnel for compliance purposes.

6.4 Communications and Support Records

Records of communications with bdjita's support team (emails, chat transcripts) are retained for three (3) years from the date of the last communication, or for the duration of any open dispute to which those communications are relevant, whichever is the longer period.

Your Privacy Rights

As a player on the bdjita platform, you have a number of rights with respect to your personal data. bdjita is committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered name and account details.

• Right of Access: You have the right to request a copy of the personal data that bdjita holds about you, along with information about how it is being used. We will provide this information within a reasonable period, typically within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain registration details directly from within your bdjita account settings; for other data, please contact [email protected].
• Right to Erasure ("Right to Be Forgotten"): You may request that bdjita delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent (where consent was the basis for processing). Please note that this right is subject to our legal obligations to retain certain data — for example, transaction records that must be kept for AML compliance cannot be deleted before the required retention period expires.
• Right to Restriction of Processing: In certain circumstances, you may request that bdjita restrict the processing of your data — for example, while the accuracy of data you have contested is being verified, or while a complaint is under investigation.
• Right to Data Portability: You have the right to request a structured, machine-readable copy of the personal data you have provided to bdjita, which you may then transfer to another service provider of your choice.
• Right to Object: You have the right to object to bdjita's processing of your personal data for marketing purposes at any time. Following such an objection, bdjita will cease sending you promotional communications. You may also object to processing based on legitimate interests, though such objections will be assessed on a case-by-case basis.

Policy Updates

bdjita reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make a material change to this policy, we will update the "Last Updated" date at the top of this page and, where the change is significant, notify registered players via the mobile number or email address associated with their account.

We encourage you to review this Privacy Policy periodically to stay informed about how bdjita is protecting your data. Your continued use of the bdjita platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, about how bdj ita processes your personal data, or about how to exercise your privacy rights, please contact our support team at [email protected]. We are happy to answer any questions and will respond within 5 BST business days.